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March 2011  
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Home - Management - Article

Sahara Hospital: Born to Serve

Established in Lucknow in February 2009, Sahara Hospital, the multi-speciality, tertiary care medical destination, is currently operating with approximately 52 specialities, 350 beds; and upon completion of its second phase, plans to expand to about 554 beds. In a short span of three years, Sahara Hospital has made its place in the healthcare industry with an average occupancy of 70-80 percent and has served approximately one lakh patients in OPD, with around 20,000 admissions, including 5,000 surgeries (approximately) out of which 1,000 were neurosurgeries, 150 cardiac bypasses with 125 beating heart surgeries and various complex surgeries like whipples, endocrine surgeries, trauma surgeries, first elbow transplant, first endoscopic cervical plate placement in the state of UP.

On its first anniversary, Sahara Hospital had announced the inauguration of three new departments-medical and surgical oncology, which was a step towards setting up a complete cancer care centre, along with endoscopic aesthetic surgery and a micro hair transplant unit that provides additional thrust to the existing plastic surgery department of the hospital and high-end dentistry department, an all new addition to the hospital's non-critical speciality list.

Hopes and Dreams

Dr. H. P. Kumar
Director Medical Health,
Sahara Hospital

"Sahara Hospital aims to bridge the gap of quality healthcare, especially tertiary healthcare in UP, as well as the adjoining states and countries. The hospital has planned to provide world class medical services to all strata of the society in the region. It has conceptualised to be patient-friendly and intends to provide all medical facilities and diagnostics under one roof," avers Dr H P Kumar, Director-Medical Health, Sahara Hospital.

In addition to this, Sahara Hospital has a dedicated guest relations (GR) team, consisting of professionals from the hospitality industry, which takes total and empathetic care of its patients and visiting guests. The GR team has multilingual executives so that patients and guests coming from different regions of the country and abroad can easily communicate in their respective languages. Furthermore, Sahara Hospital ensures availability of a mobile ICU with a specially trained 'quick response team'. The hospital also has a transport incubator and ventilator, and skilled personnels for taking critical newborns from one place to another, whether inter-hospital or intra-hospital. Further, it recently inducted a portable CT scan, thus relieving patients from being transported to the specialised CT scan rooms. This equipment is also of great help in crucial neurosurgeries and other complex surgeries in the OT.

"Besides this, Sahara Hospital is adorned with jewels like the world renowned cardiologist, Dr Mansoor Hasan, who has been conferred with the Padma Shri Award this year. Also, the hospital is equipped with state-of-the-art IT and automation systems, which can remotely monitor patients in the critical care area from anywhere in the hospital, home or anywhere in the world by simply forwarding a request for authorisation of this unique service," informs Dr Kumar. "The patient's relatives can also view and speak to his patient in the counselling room at the hospital without compromising hygiene and sterility of the CCU through high resolution IP cameras. The entire security and surveillance unit of the hospital is designed and based on IT patterns, whereby warnings and alerts pertaining to fire break-outs etc., can be sent to each nook and corner of the hospital by means of a single mobile phone," he further said.

For ensuring the highest level of security in the mother and child ward, 'event based recording cameras' are installed to track any sort of activity, particularly, the movement of persons in the ward. As a part of its social responsibility measure and in order to prevent 'global warming', the hospital is designed to be a 'soft document paperless working place' with an installation of machines and equipment which will do away with the requirement of papers.

"Sahara, under the aegis of Sahara Hospital, also works on various health programmes, including mobile healthcare units, under which 49 medical vans across the country are running 30 days a month, throughout the year, taking free primary healthcare services to the remotest rural areas where medical services do not exist," says Dr Kumar.

All Encompassing

Sahara Hospital offers specialities which include cardiology, neurology, neurosurgery, plastic surgery, paediatrics and neonatology, paediatric surgery, nephrology, urology, endocrinology and diabetology, endocrine surgery, orthopaedics, clinical immunology, ENT, obstetrics and gynaecology, internal medicine, general surgery, minimal access surgery, bariatric surgery, gastro medicine, gastro surgery, anaesthesiology, pulmonology, dermatology, pathology, radiology, critical care medicine, psychiatry, dentistry, surgical oncology, preventive medicine, nutrition and dietetics, physiotherapy, ayurveda and panchkarma, etc.

All the basic diagnostics have been made available in respective OPDs like ECG, 2D Echo TMT EEG, EMG, uUrodynamic lab, etc for patient convenience. Mother and child care unit has been designed for comfort of mothers and also for better clinical support. All the investigations, including radiology, pathology and special diagnostics, cardiac CT/HRCT, functional MRI, cardiac cath lab and pathology labs with advanced new age equipments are available under one roof, round-the-clock to provide best possible healthcare to the patients. The hospital has 116 intensive care beds that have been planned, including a dedicated neuro/stroke ICU, intensive cardiac care unit, medical and surgical ICU, neonatal and paediatric ICU and high dependency units as per the international norms. There are seven world class ultra clean operation theatres dedicated for different specialties, full fledged trauma care centre and networking of critical care ambulance. The hospital has special focus on infection control as per the Central Sterile Supply Department (CSSD), and patient safely including radiation safety norms.

"The non-conventional elements like interiors are so designed that they not only put the patient at ease but also accounts for an entirely different and delightful experience in terms of comfort and functional efficiency with assurance of quality care in a warm, cheerful, luxurious and elegant atmosphere," says Dr Kumar. For overseas Indians and those living in the West that are looking for medical treatment in India as a cost-effective and reliable option, the hospital has specially designed suites for patients and their families, for making their stay a pleasant one. As per Dr Kumar, the hospital strictly adheres to the statutory norms and protocols as per the JCI and NABH for care and comfort of the patient and hospital services. He adds, "It is also in process for the accreditation through various national and international agencies which will further increase the credibility and will be instrumental in promoting medical tourism.

Aiming High, Aiming Far

Sahara Hospital has its commitment towards providing the latest technology in the international market, and in the same regard it introduced a portable CT scan, minimally invasive cardiac surgery (MICS) and laproscopic cardiac surgery systems, on the occasion of its second anniversary. "The hospital is also adding 100 more critical-care beds, taking the toll to 550 (approximately) beds and is strengthening its services and facilities by bringing in newer diagnostic and therapeutic modalities, upgrading the existing facilities, and strengthening the existing facilities by duplicating the equipment or increasing the manpower," says Dr Kumar.

With the increasing inflow of patients, the hospital is in the process of developing a data bank for clinical audits which will be instrumental in finding the gaps and will also help to focus on the demands and expectations of the public. "The hospital also has plans to focus on strengthening the critical care and trauma wing, OT complex, dental wing, ophthalmology wing and physiotherapy. Medical and surgical oncology will be complimented with radiation oncology with an international collaboration to offer a complete solution to cancer patients, and at the same time increase the strength of mobile ICUs and add eight more ultra modern OTs to the existing seven," informs Kumar. Besides this, the introduction of infertility centre (IVF) will also add to the credibility of the hospital by giving a new ray of hope to people who have no children.

According to Dr Kumar, healthcare in North India is mostly dependant on Government set-ups, including primary healthcare, community healthcare centres and state referral hospitals where sometimes there are certain problems due to non-coordination. "There is a need of private players from corporate sectors which should be invited for healthcare development in the North, or they can be facilitated by means of tax rebates and further incentives. This can also be done through the public-private partnership model," he suggests.


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