Sahara Hospital: Born to Serve
in Lucknow in February 2009, Sahara Hospital, the multi-speciality, tertiary
care medical destination, is currently operating with approximately 52 specialities,
350 beds; and upon completion of its second phase, plans to expand to about
554 beds. In a short span of three years, Sahara Hospital has made its place
in the healthcare industry with an average occupancy of 70-80 percent and has
served approximately one lakh patients in OPD, with around 20,000 admissions,
including 5,000 surgeries (approximately) out of which 1,000 were neurosurgeries,
150 cardiac bypasses with 125 beating heart surgeries and various complex surgeries
like whipples, endocrine surgeries, trauma surgeries, first elbow transplant,
first endoscopic cervical plate placement in the state of UP.
On its first anniversary, Sahara Hospital had announced the inauguration of
three new departments-medical and surgical oncology, which was a step towards
setting up a complete cancer care centre, along with endoscopic aesthetic surgery
and a micro hair transplant unit that provides additional thrust to the existing
plastic surgery department of the hospital and high-end dentistry department,
an all new addition to the hospital's non-critical speciality list.
Hopes and Dreams
Dr. H. P. Kumar
Director Medical Health,
"Sahara Hospital aims to bridge the gap of quality healthcare,
especially tertiary healthcare in UP, as well as the adjoining states and countries.
The hospital has planned to provide world class medical services to all strata
of the society in the region. It has conceptualised to be patient-friendly and
intends to provide all medical facilities and diagnostics under one roof,"
avers Dr H P Kumar, Director-Medical Health, Sahara Hospital.
In addition to this, Sahara Hospital has a dedicated guest relations (GR) team,
consisting of professionals from the hospitality industry, which takes total
and empathetic care of its patients and visiting guests. The GR team has multilingual
executives so that patients and guests coming from different regions of the
country and abroad can easily communicate in their respective languages. Furthermore,
Sahara Hospital ensures availability of a mobile ICU with a specially trained
'quick response team'. The hospital also has a transport incubator and ventilator,
and skilled personnels for taking critical newborns from one place to another,
whether inter-hospital or intra-hospital. Further, it recently inducted a portable
CT scan, thus relieving patients from being transported to the specialised CT
scan rooms. This equipment is also of great help in crucial neurosurgeries and
other complex surgeries in the OT.
"Besides this, Sahara Hospital is adorned with jewels like the world renowned
cardiologist, Dr Mansoor Hasan, who has been conferred with the Padma Shri Award
this year. Also, the hospital is equipped with state-of-the-art IT and automation
systems, which can remotely monitor patients in the critical care area from
anywhere in the hospital, home or anywhere in the world by simply forwarding
a request for authorisation of this unique service," informs Dr Kumar.
"The patient's relatives can also view and speak to his patient in the
counselling room at the hospital without compromising hygiene and sterility
of the CCU through high resolution IP cameras. The entire security and surveillance
unit of the hospital is designed and based on IT patterns, whereby warnings
and alerts pertaining to fire break-outs etc., can be sent to each nook and
corner of the hospital by means of a single mobile phone," he further said.
For ensuring the highest level of security in the mother and child ward, 'event
based recording cameras' are installed to track any sort of activity, particularly,
the movement of persons in the ward. As a part of its social responsibility
measure and in order to prevent 'global warming', the hospital is designed to
be a 'soft document paperless working place' with an installation of machines
and equipment which will do away with the requirement of papers.
"Sahara, under the aegis of Sahara Hospital, also works on various health
programmes, including mobile healthcare units, under which 49 medical vans across
the country are running 30 days a month, throughout the year, taking free primary
healthcare services to the remotest rural areas where medical services do not
exist," says Dr Kumar.
Sahara Hospital offers specialities which include cardiology, neurology, neurosurgery,
plastic surgery, paediatrics and neonatology, paediatric surgery, nephrology,
urology, endocrinology and diabetology, endocrine surgery, orthopaedics, clinical
immunology, ENT, obstetrics and gynaecology, internal medicine, general surgery,
minimal access surgery, bariatric surgery, gastro medicine, gastro surgery,
anaesthesiology, pulmonology, dermatology, pathology, radiology, critical care
medicine, psychiatry, dentistry, surgical oncology, preventive medicine, nutrition
and dietetics, physiotherapy, ayurveda and panchkarma, etc.
All the basic diagnostics have been made available in respective OPDs like
ECG, 2D Echo TMT EEG, EMG, uUrodynamic lab, etc for patient convenience. Mother
and child care unit has been designed for comfort of mothers and also for better
clinical support. All the investigations, including radiology, pathology and
special diagnostics, cardiac CT/HRCT, functional MRI, cardiac cath lab and pathology
labs with advanced new age equipments are available under one roof, round-the-clock
to provide best possible healthcare to the patients. The hospital has 116 intensive
care beds that have been planned, including a dedicated neuro/stroke ICU, intensive
cardiac care unit, medical and surgical ICU, neonatal and paediatric ICU and
high dependency units as per the international norms. There are seven world
class ultra clean operation theatres dedicated for different specialties, full
fledged trauma care centre and networking of critical care ambulance. The hospital
has special focus on infection control as per the Central Sterile Supply Department
(CSSD), and patient safely including radiation safety norms.
"The non-conventional elements like interiors are so designed that they
not only put the patient at ease but also accounts for an entirely different
and delightful experience in terms of comfort and functional efficiency with
assurance of quality care in a warm, cheerful, luxurious and elegant atmosphere,"
says Dr Kumar. For overseas Indians and those living in the West that are looking
for medical treatment in India as a cost-effective and reliable option, the
hospital has specially designed suites for patients and their families, for
making their stay a pleasant one. As per Dr Kumar, the hospital strictly adheres
to the statutory norms and protocols as per the JCI and NABH for care and comfort
of the patient and hospital services. He adds, "It is also in process for
the accreditation through various national and international agencies which
will further increase the credibility and will be instrumental in promoting
Aiming High, Aiming Far
Sahara Hospital has its commitment towards providing the latest technology
in the international market, and in the same regard it introduced a portable
CT scan, minimally invasive cardiac surgery (MICS) and laproscopic cardiac surgery
systems, on the occasion of its second anniversary. "The hospital is also
adding 100 more critical-care beds, taking the toll to 550 (approximately) beds
and is strengthening its services and facilities by bringing in newer diagnostic
and therapeutic modalities, upgrading the existing facilities, and strengthening
the existing facilities by duplicating the equipment or increasing the manpower,"
says Dr Kumar.
With the increasing inflow of patients, the hospital is in the process of developing
a data bank for clinical audits which will be instrumental in finding the gaps
and will also help to focus on the demands and expectations of the public. "The
hospital also has plans to focus on strengthening the critical care and trauma
wing, OT complex, dental wing, ophthalmology wing and physiotherapy. Medical
and surgical oncology will be complimented with radiation oncology with an international
collaboration to offer a complete solution to cancer patients, and at the same
time increase the strength of mobile ICUs and add eight more ultra modern OTs
to the existing seven," informs Kumar. Besides this, the introduction of
infertility centre (IVF) will also add to the credibility of the hospital by
giving a new ray of hope to people who have no children.
According to Dr Kumar, healthcare in North India is mostly dependant on Government
set-ups, including primary healthcare, community healthcare centres and state
referral hospitals where sometimes there are certain problems due to non-coordination.
"There is a need of private players from corporate sectors which should
be invited for healthcare development in the North, or they can be facilitated
by means of tax rebates and further incentives. This can also be done through
the public-private partnership model," he suggests.