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Bharti Airtel launches unique queue management system for hospitals

The service is specially designed for hospitals, clinics and doctors to issue the tokens to patients via SMS or Internet

Raelene Kambli - EH News Bureau

Bharti Airtel which ventured into the healthcare space with the launch of mHealth – SMS-based health alerts in June 2011, has recently introduced a unique management system Airtel Toky service that would help hospitals make their patient engagement methodology systematic.

The service is specially designed for hospitals, clinics and doctors to issue the tokens to patients via SMS or Internet. The benefits of Airtel Toky is not only limited to the hospitals alone, but extends to the patients who can now manage their time easily and manage their doctor's visits from the convenience of their homes.

Airtel Toky allows hospitals to:-
  • Manage queues efficiently and conveniently via SMS or Internet
  • Provide real time updates to patients on token status
  • Give patients the flexibility to be able to time their visit to the clinic much closer to the actual time
  • Reduce the patient holding space required at hospitals and clinics

Sukesh Jain, Head - VAS & Content, Bharti Airtel informed Express Healthcare that this services is introduced with a view to address the lack of systematic queue management services within hospitals. He says, “At Airtel, it is our constant endeavour to enrich the lives of our customers and Airtel Toky has been launched in line with this. The service has been launched for the healthcare initially given the acute need for an efficient queue management solution in hospitals and clinics on a daily basis. Also, the basic utility of this product is queue management and hence it will be applicable to a lot of different sectors like banks, service centres etc. With this service, private practitioners and hospitals can use it to issue tokens to patients and send reminders to them about their turn, giving the patients an opportunity to plan their visits accordingly. He says, “Airtel Toky is an end-to-end solution, consisting of a display board, a handset and an annual subscription pack, which enables a doctor to set up an automated information system to keep their patients informed about their appointment status.”

He further goes on the say that Bharti Airtel has already started promoting the service to the end customers by providing live demos and educative sessions for doctors and hospitals. The strategy to first tap Tier-I cities within the country and then branch out to other cities. When asked about any tie ups made so far, Jain replies, “Since we have just launched this service we have not made any tie-ups. We have already started our promotional activities and are looking forward for tie-ups.”

Speaking about the future plans for Airtel Toky, Jain also informs that the company will also introduce this product in other sectors such as, restaurants, banks etc.


#2 padmanabhan 2013-11-19 21:47
Hi, its seems to be good.
#1 Talha Omer 2013-11-13 16:24
This is a really interesting domain in healthcare. We have already seen the traditional kiosk based queuing system generally used by clinics.

While extremely effective in reducing patient wait times, kiosk systems have a limitation. Patients can benefit from a kiosk by physically visiting the premises to enter the queue. Virtual queue management systems such as these eliminate this by providing a cell phone operated virtual queuing tool.

Queue Smart (http://www.quesmart.com/) is also a similar system that lets your patients enter the queue from anywhere through their mobile phones. They do not need to come to the clinic to get a queue number. All done remotely, a patient checks the doctor’s wait times through SMS and ask for a virtual queue number. Moreover, they can also monitor the progress of the queue that they are in. By not visiting & waiting at the clinic, Queue Smart enhances patient experience and satisfaction immensely.

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